Office Services Leader

LEO A DALY is a leader in the design of the built environment dedicated to transforming the human experience through the power of design. For more than 100 years, we’ve created places that inspire wonder, connect communities and enable great things. Our creative teams combine planning, architecture, engineering, interiors and program management to deliver truly integrated design.

We are a diverse collection of inventive problem solvers united by a passion for great design.

We own the impact of our work, socially, economically and environmentally. In collaboration with our clients and each other, we create innovative, thoughtful and sustainable solutions to the urgent challenges that face our world.

Click WHO WE ARE to learn more about us! 

Leads the day-to-day operations and staff of the Office Services team for both Leo A Daly and LAN. Functions include, but are not limited to facilities, administrative activities, and culture building. The Office Services Leader will oversee these functions for each of the offices across multiple domestic geographies.

This position works in the office from the physical workspace 100% of working hours. Hours are 8:30am – 5:30pm daily, Monday – Friday.

Facilities

• Ensure reception areas are effectively managed - telephone and mail communications both internally and externally to maintain a professional image.
• Oversee the maintenance and alteration of office areas and equipment as well as layout, arrangement and housekeeping of office facilities.
• Coordinates leasing agent and move and sub lease agreements/payments
• Negotiate the purchase of office supplies and equipment across both brands to achieve economies of scale.
• Build and manage corporate vendor relationships.
• Oversee inventory and stocking of supplies and ensure food/beverage is maintained at each office location.
• Supervise the maintenance of office equipment, including copiers, fax machines, etc.
• Ensure emergency response plans comply and meet the needs of each office.
• Understand and ensure ticketing systems for facilities are being utilized properly.
• Responsible for the facilities day-to-day operations meeting firm expectations (such as recycling, changing light bulbs, heat problems, water problems, general repairs in the department, workstation/desk problems, etc.)

Administrative

• Supervise and coordinate overall administrative activities for the Office Services Department so that offices are running smoothly.
• Create firmwide office policies and procedures and oversee the creation of office specific policies and procedures with local team members; monitor for timely and appropriate implementation.
• Develop and manage the Office Services budget – monitor expenses, submit receipts timely, review invoices and identify opportunities for cost savings
• Identify opportunities for process and office management improvements, and design and implement new systems and programs to promote best-in-class employee experience at the office.
• Stay updated on workplace regulations, policies and best practices. Monitor compliance with health and safety regulations and guidelines; implement strategies and programs to promote employee well-being and a safe workplace environment.
• Participate in special department projects as needed.

Culture/Onboarding

• Partner with the senior leaders of each office to ensure key cultural aspects are preserved and maintained.
• Have knowledge of the office calendar and events/activities planned for each office; review for efficiencies and strategize with local team members as needed.
• Partner with Talent Development Director to set vision of brand-wide events and activities to create consistency across.
• Partner with the People Operations team for the onboarding process to create consistency across both brands regarding new hire integration (office tour, welcome kit and pertinent logistic information for their office - parking, badge, alarm, amenities.
• Responsible for swag inventory for each brand.

Managerial

• Build and maintain relationships with market leaders and COO; meet periodically to ensure office service expectations are being met.
• Handle escalations of office services issues or conflicts at offices.
• Responsible for professional development of team members, providing feedback and evaluation, managing workload and resolving conflicts.
• Support team members, providing back-up coverage as needed.
• Lead regular check-ins and team meetings with the Office Services team.

• Experience managing multiple team members, both in person and remote
• Experience leading and developing teams
• Comfortable working with all employee levels
• Strong and proactive communicator both upward and downward
• Excellent time management skills
• Ability to perform both tactically and strategically on a daily basis and as required by office needs
• Ability to multi-task and use judgement to determine priorities
• Solution oriented mindset
• Passion for creating a employee focused work environment
• Experience developing and enforcing office protocols
• Flexible attitude with the ability to pivot as needed
• Comfortable and proficient with technology
• Minimum of 8 years’ experience in office services, 3 years’ experience in managing a team across multiple geographies

Why Join LEO A DALY?

At LEO A DALY, you will become part of a collaborative design culture and do work that matters. As an integrated design practice, we believe that a diversity of perspectives generates better solutions. We trust and support each other, ask hard questions and solve complex problems.  Guided by a spirit of inquiry, we design for people at every scale, creating spaces that elevate individuals, their communities, and the institutions that serve them. Join LEO A DALY - help us transform the world.